Moper Protect

Frequently Asked Questions for Mopar Vehicle Protection Plans

Click the question links for the answers to Frequently Asked Questions related to genuine Mopar Vehicle Protection Plan extended warranties for Chrysler, Dodge, RAM, Jeep, Fiat and Alfa Romeo vehicles. If you still can't find the answer you are looking for, please give us a call at 866.943.7778 and we will be happy to answer any of your Mopar Vehicle Protection questions.

 


Purchase Questions

A: Yes, as a franchised dealer of Chrysler Dodge Jeep and Ram, we are authorized to offer Mopar Vehicle Protection, a product of FCA US LLC (formerly Chrysler Group LLC), an authentic factory-backed extended warranty.
A: We have an A+ rating with the Better Business Bureau. If you wish, you can go to https://www.bbb.org and enter Zeigler in the Find box and Plainwell, MI in the Near box.
A: Since we sell to a national market without vehicle overhead, instead of just to our local dealership markets, we are able to offer volume pricing to our customers.
A: Yes, we can provide a new vehicle policy for almost any vehicle that is less than 4 years old and has less than 48,000 miles, and a used vehicle plan for vehicles with up to 125,000 miles, regardless of where you purchased the vehicle.
A: Yes, it doesn't matter how many owners there have been, as long as the vehicle qualifies by age and mileage. This applies to purchasing Lifetime and Unlimited Mile Plans, too.


General Questions

A: Your Vehicle Warranty is comprehensive product coverage that is provided to you by the manufacturer that protects you against product defects for a specified period of time or mileage. Your Mopar Vehicle Protection Warranty, a product of FCA US LLC, is additional protection that you purchased which provides you with specific component coverage that goes beyond the manufacturer's Standard Warranty period and extends your protection for the specific time and mileage duration you selected. Terms such as Chrysler extended warranty, Dodge Extended Warranty and Jeep Extended Warranty are used interchangeably with the term Mopar Vehicle Protection, a product of FCA US LLC, within this site.
A: Your responsibility is to properly operate, care for, and maintain your vehicle. All information regarding these subjects can be found in the owner's manual supplied by the manufacturer. You should retain all receipts regarding care and maintenance of your vehicle to avoid any misunderstanding as to whether the maintenance services were performed as specified by the manufacturer in your owner's manual.
A: You can view and print a PDF copy of your Mopar Vehicle Protection Plan Provisions by copying the following URL into your browser:
https://www.mopar.com/en-us/care/mopar-vehicle-protection/access-plan.html

You may also go to our CONTACT INFO page and click a link to the same URL page to print or view your Mopar Vehicle Protection Plan Provisions.

Please allow 5 business days from the date of the warranty purchase before requesting the copy.


Personal Use Coverage Questions

A: New Mopar Vehicle Protection Plan coverage and Certified Pre-Owned Mopar Vehicle Protection Plan coverage start at the ORIGINAL IN-SERVICE DATE OF THE VEHICLE (the date the vehicle was delivered to its original owner) and AT ZERO MILES, not upon expiration of the New Vehicle Limited Warranty.

Traditional coverage of Used or non-certified Pre-Owned Vehicle Plans begin on the CONTRACT DATE and CURRNT MILEAGE when you purchase the plan. Vehicles over 48 Months/48,000 Miles require a Mopar Service Contract to be in place on the vehicle or a completed vehicle inspection with any required repairs performed by an authorized Chrysler, Dodge, Ram, Jeep, Fiat or Alfa Romeo dealer or service center prior to purchasing a Mopar Vehicle Protection Plan.

Please visit our Document Library to download a Used Vehicle Inspection Form that can be email to us upon completion.
A: No, a Mopar Vehicle Protection Plan does not effect the original warranty. It compliments it.
A: As with any other product, service contracts are subject to inflationary price increases. By purchasing Mopar Vehicle Protection, a product of FCA US LLC (formerly Chrysler Group LLC), you now can lock-in at today's cost. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, and locksmith service.
A: Unlimited Mile Vehicle Protection Plans have time limits of 5, 6, or 7 years and mileage limits on mechanical coverage of the covered vehicle for the original owner(s) of Unlimited Mile Plans. Unlimited Plans are available to vehicle's within 48 months of the in-service ate and 48,000 miles.
A: Maximum Care Plans are exclusionary plans, and Added Care Plans and Added Care Plans are component inclusionary plans.

In short, Maximum Care covers everything (over 5,000 parts) except parts and labor for maintenance services and items used in such services, catalytic converter and particulate filters, glass, plastic lenses, light bulbs, body and paint items (including soft trim), snowplows, winches, trailer hitches and wear items (including tires, manual clutch assembly, brake pads, shoes, rotors, drums, belts and wipers).

Added Care Plus covers 850+ components listed in the Added Care Plus brochure shown under the PLANS menu on our website.

Our Document Library provides complete contract information for both types of plans.


Lifetime Discontinuation Questions

A: The last day Lifetime term products were available for sale was November 30, 2018.
A: Yes, even though New Lifetime Maximum Care Plans are not available beginning December 1, 2018, all Lifetime contracts currently in effect before that date will be honored throughout the lifetime of your vehicle to the original purchaser(s) at any authorized Mopar dealership.

Contract holders will receive the benefits detailed in their coverage provisions.
A: Maximum Care Unlimited Mileage Plans for 5, 6, or 7 years, covering 5,000+ components, are available for high-mileage drivers. Unlimited Mileage Added Care Plans, covering 800+ parts, and Powertrain Care Plus, covering 400+ components, are also offered by Mopar

In addition, Maximum Care 7- and 8-year plans for 100,000 0r 125,000 miles offer the same coverage of 5,000+ mechanical parts at lower price points. These mileage limits are also offered available as Added Care Plus and Powertrain Plus Plans.
A: Mopar Vehicle Protection wants to focus resources on the current product line that better satisfy customer needs. These products include a wide variety of mechanical coverage plans -- Powertrain Care Plus, Added Care Plus and Maximum Care -- for new and used vehicles.


Commercial Use MVP Questions

A: Yes, we sell Mopar Vehicle Protection contracts for commercial vehicles registered for commercial use. However, you will need to call one of our representatives at 866.943.7778 to prepare a hand calculated quote because our Mopar ChryslerFactoryPlans.com site only offers Quick Quotes for personal use vehicles.
A: Any vehicle registered and utilized for commercial use, incomplete vehicles or vehicles equipped with a utility modification, and any vehicle deemed as commercial by the selling dealer based on the customer intended use are eligible for Mopar Vehicle Protection Plans. Vehicles such as taxis, Lytt, Uber and other vehicles used for transporting passengers in return for payment are NOT eligible for Mopar Vehicle Protection Plans.

Examples of commercial vehicles include delivery, service or repair work vehicles, landscaping and grounds maintenance trucks, shuttle service vehicles, snow removal vehicles and other vehicles for hire.

Examples of vehicle modifications include such equipment as cherry pickers, mechanical hoists, towing winches to tow disabled vehicles, box delete trucks, snow plows and other vehicle with an attached apparatus.


Hybrid, e-Torque and Electric Vehicle Coverage

A: FCA US covered hybrid parts and other emissions system specifically listed each vehicle’s Standard Factory Warranty Information booklet for 10 years or 100,000 miles, whichever occurs first. Under Federal law these hybrid and emissions parts are warrantied for 2 years or 24,000 miles. Hybrid parts listed in the Warranty booklet include the hybrid charging system, hybrid electric cooling system, hybrid power inverter system parts. Moreover, FCA US covers emission parts. In addition, the Pacifica Hybrid with a catalytic converter and/or a powertrain control module are covered for 8 years or 80,000 miles, whichever comes first.

Specifically, the High-Voltage Battery in hybrids in warrantied 10 years or 100,000 miles in non-Zero-Emission Vehicles (ZEV) states, and it is warrantied in ZEV states for 10 years and 150,000 miles, whichever occurs first. So far these 14 states have adopted ZEV program: California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

Also in California, if your vehicle fails a Smog Check inspection, FCS US will make necessary emission repairs up to 3 years or 50,000 miles, whichever happens first, to insure passing the smog inspection. Certain emission –related parts will also be repaired or replaced if defective until 7 years or 70,000 miles.

For detailed warranty information about hybrid and e-torque vehicles, please refer articles listed under the Warranty Articles menu.
A: Because of the long-time Standard Warranties on Chrysler Pacifica hybrids, the hybrid charging system, hybrid electric cooling system and hybrid power invertor system and high voltage battery are NOT covered under any New or Used Mopar Vehicle Protection Service Plan. Several Mopar Vehicle Protection Plans do, however, offer extended mechanical and other electrical parts coverage for hybrid vehicles.
A: For electric vehicles like the Fiat 500e, the Electric Powertrain Limited Warranty begins at the start date of the Basic Limited Warranty and lasts up to 4 years or 50,000 miles, whichever occurs first. This warranty only covers the following electric vehicle components: electric drive motor (EDM), power inverter module, gearbox, on board charger (OBC) and the on board charger connector. The HV Lithium-Ion Battery Limited Warranty lasts for the earliest of either 8 years or 100,000 miles. The loss of gradual battery capacity is not covered by this warranty.
A: The Standard Emission Warranty covers a specific list of emissions parts under the Basic Limited Warranty for 3 years or 36,000 miles, whichever occurs first, even though Federal law requires only 2 years or 24,000 miles. On the new e-torque mild hybrids, Ram 1500 and Wrangler, the belt-driven hybrid starter generator assembly and the 48-volt power pack unit-are covered along with the catalytic converter and powertrain control module for 8 years or 80,000 miles.
A: Special mechanical coverage plans are available from Mopar Vehicle Protection for electric vehicles manufactured by FCA US.


Maintenance and Repair Questions

A: When service is required, you should contact the Chrysler Jeep Dodge dealership closest to where you are. If you are driving a competitive make vehicle, you should contact the dealer responsible for sales and service of that respective brand. It is your responsibility to either contact Mopar Vehicle Protection or ensure that the respective dealer representative contacts Mopar to obtain authorization for plan covered repairs prior to any repairs being started. You may contact them by calling 1.800.521.9922.
A: Yes, if the contract you purchased requires a deductible for covered repairs. You only pay the plan deductible for covered repairs performed during each repair visit at a factory-back Ford dealer. Claim reimbursement is only necessary if you get approval to take your vehicle to a non-Mopar service center and you pay the bill. Mopar will reimburse you provided the non-Mopar repair shop has pre-approval of the repair. Depending on the local laws where you use your Mopar Vehicle Protection, a product of FCA US LLC (formerly Chrysler Group LLC), you may be required to pay state or local taxes in addition to the deductible amount.
A: Mopar Vehicle Protection Plans, a product of FCA US LLC (formerly Chrysler Group LLC) are honored at all Chrysler, Dodge, RAM Truck or Jeep dealerships within the United States, Canada and Mexico. You should always contact the nearest dealer for warranty assistance.


Roadside Assistance

A: "Sign-and-Go" Roadside Assistance is included with most of our mechanical coverage, like Maximum Care, Added Care Plus, Powertrain Care and many of our other plans. Where applicable, Roadside Assistance covers flat tire changes (with your good spare), battery jump, out-of-gas fuel delivery (2 gallons maximum) lockout service and many other emergency conditions. For more information, call our Roadside Assistance Hotline at 1.800.521.2779. Roadside Assistance is provided by Cross Country Motor Club.
A: If the service contract that you purchased covers Roadside Assistance, all services provided by this coverage must be arranged at time of occurrence through Mopar Roadside Assistance by calling 1.800.521.2779. Your request for reimbursement must include the following:

- A valid original receipt of payment from the tow/repair facility for the services rendered (claims which contain other than original receipts may be denied)
- The Mopar Roadside Assistance Authorization Number
- Your valid number of the Mopar Vehicle Protection, a product of FCA US LLC.

Request for reimbursement should be mailed to: Mopar Roadside Assistance, P.O. Box 9105, Medford, MA 02155, Attn: Claims Department.
A: While Lifetime plans include mechanical repair coverage as specified in the various plans for the life of the vehicle for only the original purchaser or lessee, trip interruption, towing and roadside assistance expire at 7 years or 100,000 miles on odometer, whichever occurs first.


Rental Coverage

A: A car rental allowance is included with most of our mechanical coverage, like Maximum Care, Added Care Plus, Powertrain Care and many of our other plans. Where applicable, car rental allowance will cover rental charges up to $35 per day for 5 days, for a maximum charge of $175 per repair occurrence. There is no limit to the number of occurrences.
A: Rental vehicles must be obtained from an authorized dealer or a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. The plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
A: You need to find a licensed rental agency to obtain a rent car and Mopar will cover up to $35 per day for 5 days for a Mopar Vehicle Protection covered repair. When you file your claim to Mopar you need to provide a letter of explanation stating that your dealer would not provide a rental vehicle. You also must provide a copy of the paid rental invoice and a copy of your repair order with your vehicle identification number (VIN) to:

Mopar Vehicle Protection
Attn: Claims
P.O. Box 2700
Troy, MI 48007-2700
A: Lifetime plans cover specified repairs for the life of the covered vehicle for the original purchaser or lessee; first-day rental, car rental allowance, towing allowance, roadside assistance, trip interruption, and key fob coverages expire at 7 years or 100,000 on odometer, whichever occurs first.

Unlimited Mile plans cover specified repairs for the original purchaser or lessee; first-day rental, car rental allowance, towing allowance, roadside assistance and trip interruption coverages expire at 100,000 on odometer or year term, whichever occurs first.


Payment Questions

A: Yes. Payment plans are available when you purchase Mopar® Vehicle Protection, a product of FCA US LLC (formerly Chrysler Group LLC). Everyone qualifies. A down payment is required at time of purchase. After making your down payment with Zeigler Auto Group FactoryPlans, you will receive a monthly statement within 3-4 weeks of purchase. You may also set up your preferred payment method with the Mopar Vehicle Protection Payment Department at 800.595.6286.
A: You can arrange to make payments to Mopar’s finance company Chrysler Financial using VISA, Discover or MasterCard credit cards. American Express credit cards are not accepted. You can also arrange for automatic payments from your checking or savings accounts either with Chrysler Financial or with your bank or credit union. The option of mailing check payments to Chrysler Financial is available, too.
A: You can contact Mopar Vehicle Protection Billing Department at 800.595.6286. Please make sure you have your Vehicle Identification Number, or your account number which starts with a 6, when calling.


Claim Questions

A: In the event you require plan service from other than an authorized Chrysler, Dodge or Jeep dealer, your claim must be authorized by Mopar prior to the repairs being performed and be submitted to Mopar within 90 days of the repair date. You may contact Mopar at 1.800.521.9922.
A: Generally reimbursement requests are processed in about 60 days. If you have not received a response regarding your request after 60 days, you may inquire on your reimbursement request by contacting the following customer assistance centers: for Service Contract Repair or Rental Reimbursement Requests, 1.800.521.9922; for Mopar Roadside Assistance Reimbursement Requests, 1.800.521.2779; and for Mopar Road Hazard Tire Protection, 1.866.234.8142.


Auto Appearance Care Service

A: To arrange for service under your Auto Appearance Care or Auto Appearance Care Plus Plan, call Dent Zone Marketing Group at 800.753.3683. Dent Zone will arrange for a PDR certified technician to contact you to setup an appointment at any dealer in the 50 United States and the District of Columbia.
A: Mopar Auto Appearance Plans available from Zeigler Auto Group include Auto Appearance Care and Auto Appearance Care Plus "Anytime Plans." Vehicles no more than 11 years old with no more than 80,000 miles are eligible for coverage under either plan.
Auto Appearance Care provides unlimited ding and dent coverage on new and pre-owned FCA US and competitive-make vehicles for $0 deductible. Auto Appearance Care Plus Plans, in addition to providing the same dings and dents coverage, provides repair of windshield glass cracks of less than 6 inches and chips with a maximum diameter of 1.5 inches, and interior soft trim damages of 2-inch maximum diameter to seats, door panels and floor mats. "Anytime Sale" Auto Appearance Care Plus Plans offered by Zeigler Auto Group allow for coverage of Pre-Existing conditions repairable with the Paintless Dent Repair (PDR) process.
A: Paintless Dent Repair (PDR) removes dents and dings from your vehicle's horizontal and vertical panels, including the hood, trunk and roof. Repairs can be performed on any size dent and ding on metal parts where the paint has not been broken. Sharp creases, hail damage, environmental damage, rust/ corrosion, surfaces where paint has been damaged and dings on roof panel with a sunroof or moonroof are not covered.


Cancellation and Transfer Questions

A: Yes, you can cancel your Mopar Vehicle Protection Plan, a product of FCA US LLC, if you are the original purchaser. If your cancellation request is received within 60 days of the purchase date and you have no claims against the contract, you can get a full refund.

If you cancel your Mopar Vehicle Protection Plan after 60 days, your refund will be based on the cost you paid for the Plan less a pro-rata adjustment for time or mileage used, whichever is greater, and less an administrative fee of up to $75, depending on the state of residence. The pro-rata adjustment for NEW plans is ascertained from the cancellation date and current mileage in relation to the in-service date/zero miles and the contract years/miles. The pro-rata adjustment for USED plans is determined from the cancellation date and current mileage in relation to the contract purchase date/miles and the total contract years/miles.

You should contact FactoryPlans.com by clicking the CANCELLATION REQUEST button in the right column of this page to obtain a refund if you purchased your Mopar Vehicle Protection Plan from us. This is usually the quickest way to receive your refund. If you have any problems completing the your request you may call 866.943.778.

If you bought your Mopar Vehicle Protection Plan from a Chrysler, Dodge, RAM, Jeep or Fiat dealer, please contact that dealer to obtain a refund. If your dealer is unavailable you can mail your cancellation request along with your Plan Provisions, proof of plan payoff and current mileage on the vehicle to:

Mopar Vehicle Protection
Cancellation Department
P.O. Box 2700
Troy, MI 48007-2700

For full requirements about cancelling your Mopar Vehicle Protection Plan, see the "Cancellation and Transfer Policies" section in the download of Care Provisions for your plan in our Document Library.
A: To cancellation of your Mopar Vehicle Protection Plan, please click on the CANCELLATION REQUEST button in the right column of this page and provide the required information: of customer name, current mailing address, current telephone number, Vehicle Identification Number (VIN), current mileage, cancellation date, and reason for cancellation. Upon handling of your request we will confirm the cancellation via email with the refund amount, if any, and from where you will be receiving the refund check. You may call 866.943.7778 if you need assistance.
A: Once we have all the required information, we process cancellations within 5 business days.
A: Yes. To transfer a Mopar service contract with limited years and miles, complete the Transfers Section on the Mopar Vehicle Protection Change Request Form located in our Document Library. Be sure to include your signature which means you are authorizing transfer of the current plan coverage to the new owner. Transfer requests will not be processed: (a) without the signature of the owner for whom the Plan Provisions were originally issued; or (b) if received after 60 days from the date of vehicle ownership change. All requests must include the owner’s name of the service warranty, the plan number, the VIN, the mileage at transfer and the purchaser’s name and address. The transfer fee is $50.

You may send the completed transfer form and transfer fee payment information to info@chryslerfactoryplans.com or directly to Mopar at: Mopar Vehicle Protection, Transfer Department, P. O. Box 2700, Troy, MI 48007-2700.
A: LIFETIME and UNLIMITED MILE Plans are NOT transferable a new owner. That's why it is advisable to include two registered owner names on the MVP service contract at the time of purchase if the vehicle registration has more than one name on the registration certificate. LIFETIME and UNLIMITED Mile Plans are cancellable at any time.

However, when an active Lifetime or Unlimited Mile plan has just one buyer name on it, a legal spouse can make a direct request to Mopar that a Lifetime or Unlimited Mile contract be transferred to him/her with verification of a death certificate.

All limited year and mileage plans can be transfer to the new owner for a $75 fee.


Questions about Florida

A: Yes, because Zeigler Auto Group is licensed (Number W300391) to sell Mopar warranties in Florida. Florida residents can only purchase Mopar Vehicle Protection Plans at Mopar retail prices from dealers licensed to sell in the State of Florida. Our licensed is viewable at: www.myfloridacfo.com
A: You certainly can purchase a genuine Mopar Vehicle Protection Plan from us at the best price available.
A: Residents such as military families, snowbirds and others with residents in other states can register Mopar Vehicle Protection Plans in their other state of residence.
A: No. You will receive a Mopar Vehicle Protection Plan contract based on the terms and conditions of Florida laws and regulations, and your protection plan will be honored at any Chrysler, Dodge, Ram or Jeep dealership in the U.S. and Canada.


Questions About Canada

A: We cannot offer Mopar Vehicle Protection, a product of FCA US LLC (formerly Chrysler Group LLC), on a vehicle that is registered in Canada. If you have a vehicle registered in Canada, you can call 800.465.2001 for English, 800.387.9983 for French or log on to chryslercanada.ca to purchase Mopar Vehicle Protection, a product of Chrysler LLC.
A: No, any vehicle built for sale and/or previously registered in Canada is not eligible for coverage with a Mopar Vehicle Protection Plan, even though the vehicle is later sold in-country by a United States dealer.
A: Yes, all Mopar Vehicle Protection Plans will be honored at any Chrysler, Jeep, Dodge and Ram dealerships throughout Canada.